A Five-step Approach for Successfully Navigating AI

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Incorporating artificial intelligence into your business systems and processes is a journey unlike any other digital technology implementation. We suggest a five-step process for navigating it successfully. Businesses are learning to use new AI technologies – everything from chatbots to neural networks – to create personalized experiences, intelligent products and smarter business processes. However, unlike […]

These Are the Jobs of the Future

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What work will be left for people when machines are cheaper, faster and smarter than we are? Cognizant now proposes a list of 21 Jobs of the Future, jobs we believe will emerge över a ten year period. Time to say hello to the Data Detective, the Ethical Sourcing Officer, and the Artificial Intelligence Business Development Manager. Concern […]

5 Concerns About the State of AI

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AI is helping organizations to create experiences that are more human and contextual. With breakthroughs, however, come anxieties and hurdles. A new study by analyst firm HfS Research raises several red flags about the state of today’s AI market. HfS’s findings, based on interviews with 50 companies, also echo the concerns Cognizant’s clients share: Security remains a […]

How AI Can Improve Customer Experiences

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Cognizant is helping a major consumer finance company that provides personal and auto loans by applying AI to their customer interactions. The technology evaluates complaints with a goal of improving the customer help desk experience.

How New Technologies Reshape the Customer Experience

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How does the emerging technologies influence customer experience? By embedding AI and IoT into their enterprise applications, consumer-facing organizations can cultivate lasting and profitable customer relationships with hyper-personalized offers and services that deliver on the promise of digital. Today’s enterprise systems generate enormous volumes of data that can be fed into AI, machine learning (MI), […]

3 Things Applied AI Can Help You Do

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Applied AI is solving both social and business problems: everything from how we’re educated, fed, transported, insured, and cared for — to what we buy, where we do business, and who we choose to trust. Watch as Karthik Krishnamurthy, Global Head of Cognizant Digital Business, talks about how AI has gone from science fiction to […]