These Are the Jobs of the Future

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What work will be left for people when machines are cheaper, faster and smarter than we are? Cognizant now proposes a list of 21 Jobs of the Future, jobs we believe will emerge över a ten year period. Time to say hello to the Data Detective, the Ethical Sourcing Officer, and the Artificial Intelligence Business Development Manager. Concern […]

5 Concerns About the State of AI

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AI is helping organizations to create experiences that are more human and contextual. With breakthroughs, however, come anxieties and hurdles. A new study by analyst firm HfS Research raises several red flags about the state of today’s AI market. HfS’s findings, based on interviews with 50 companies, also echo the concerns Cognizant’s clients share: Security remains a […]

How AI Can Improve Customer Experiences

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Cognizant is helping a major consumer finance company that provides personal and auto loans by applying AI to their customer interactions. The technology evaluates complaints with a goal of improving the customer help desk experience.

How New Technologies Reshape the Customer Experience

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How does the emerging technologies influence customer experience? By embedding AI and IoT into their enterprise applications, consumer-facing organizations can cultivate lasting and profitable customer relationships with hyper-personalized offers and services that deliver on the promise of digital. Today’s enterprise systems generate enormous volumes of data that can be fed into AI, machine learning (MI), […]

3 Things Applied AI Can Help You Do

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Applied AI is solving both social and business problems: everything from how we’re educated, fed, transported, insured, and cared for — to what we buy, where we do business, and who we choose to trust. Watch as Karthik Krishnamurthy, Global Head of Cognizant Digital Business, talks about how AI has gone from science fiction to […]

How Financial Firms can Excel in Digital while Assuring Compliance

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As financial institutions pivot to digital, they require a business-process-centric assurance strategy that connects technology and regulatory compliance — while delivering desired operational benefits. Financial services firms need to address the many nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). Digital has opened the door to new financial services products, customer […]